Technical support

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If you have technical questions about our products, our support team will be happy to help you.

Help topics

In the frequently asked questions you will quickly find answers and further links to commissioning and trouble shootings, as well as general information.

IKEA TRÅDFRI lights cannot be paired.

To be able to pair an IKEA TRÅDFRI light, it must be set to factory settings. The following steps and the timing of the reset sequence must be strictly followed.

  1. Start search for lights in the Phoscon App
  2. Switch light off/on 6 times quickly (reset sequence)
  3. The light flickers briefly, then switch it off/on once again
  4. The light should now be paired within 1 minute by the Phoscon App

In this Youtube video the execution of the reset sequence is shown.

How to reset a Philips Hue light to factory settings?

The simplest method is to reset it using the Philips Hue Dimmer Switch remote control.

  1. Start search for lights in the Phoscon App
  2. Turn the Philips Hue light off/on once
  3. Hold the remote control close to the light and press and hold the I and O buttons for about 10 seconds until the light illuminates.
  4. The light should now be paired within 1 minute by the Phoscon App

Alternative: If the light is still paired to the Philips Hue Bridge, it can also be deleted in the Philips Hue App. Afterwards the light resets to factory settings and can be paired by the Phoscon app.

How does a FLS behave when switched off and on again?

If an RGB/W LED-Stripe is connected, the last set color will be restored. If the brightness was less than 80 %, it will be set to 80 %.

Otherwise the last set value is restored again. The last setting must have existed at least 20 seconds before switching off in order to be recalled.

What is the difference between ConBee and ConBee II?

Both devices offer the same Zigbee functionality. The ConBee II has a smaller housing.

ConBee and ConBee II are actively maintained and supported by deCONZ control software.

What is the range of ConBee, ConBee II and RaspBee?

The range in buildings is up to 30 m and in free field of sight up to 200 m. Due the power amplifier it is possible to bridge 2-3 rooms or floors depending on the building conditions.

Devices further away are connected through the Zigbee mesh network. In this network, all permanently powered Zigbee devices, such as lights and sockets, act as repeaters and can relay the signal.

The average range of IKEA, OSRAM and Philips Zigbee devices is approximately 5-7 m. With appropriate distribution, the mesh network can be spread over entire floors or the building.

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